This Complaints Policy outlines how TravelGH handles complaints and dispute resolution. We are committed to resolving issues fairly, transparently, and promptly.
1. Complaints should be submitted via the TravelGH platform or by emailing support@travelgh.com. 2. Include relevant details such as booking reference, service date, and description of the issue. 3. Complaints should be submitted as soon as possible after the incident.
Once a complaint is received, TravelGH will acknowledge receipt within 1 business day. An assigned representative may contact you for additional information if necessary.
1. TravelGH will investigate complaints thoroughly and objectively. 2. Investigation may involve reviewing booking details, communication with service providers, and supporting evidence provided by the complainant. 3. We aim to resolve complaints promptly, typically within 5-10 business days.
1. TravelGH will provide a clear response regarding the outcome of the complaint. 2. Possible resolutions may include refund, credit, adjustment, or other remedial actions as appropriate. 3. If the complaint involves a transport service provider, TravelGH will coordinate with the provider to reach a fair resolution.
If you are not satisfied with the resolution provided, you may escalate the matter by replying to the resolution email or contacting TravelGH management. Further action may involve mediation or referral to appropriate consumer protection authorities in Ghana.
TravelGH reserves the right not to process complaints that are: - Frivolous, abusive, or submitted in bad faith. - Unrelated to the TravelGH platform or services booked through the platform.
For any complaints or inquiries, please contact: Email: support@travelgh.com