Question 1

What is TravelGH and how does it work?

Accepted Answer

TravelGH is Ghana's leading online platform for booking trips, routes, and travel services. Simply search for routes, select dates, choose seats, and pay securely—all in minutes. No hidden fees, just seamless travel.

Question 2

How do I create an account on TravelGH?

Accepted Answer

Sign up with your email or phone number in under 30 seconds. Verify via OTP, and you're ready to book. New users get a welcome discount on their first trip.

Question 3

Is TravelGH available in all regions of Ghana?

Accepted Answer

Yes! We cover major routes from Accra to Kumasi, Tamale, Takoradi, and more. Expanding to international flights soon.

Question 4

How do I book a trip on TravelGH?

Accepted Answer

Search for your route, select departure date, choose seats, add passenger details, and complete payment. Confirmation is instant via email/SMS.

Question 5

Can I book for multiple passengers at once?

Accepted Answer

Absolutely! Book up to 6 seats per transaction. Add details for each passenger during checkout for personalized itineraries.

Question 6

What if my preferred seats are unavailable?

Accepted Answer

Seats are first-come, first-served. Check back frequently or enable notifications for availability alerts.

Question 7

How do I change my booking details after confirmation?

Accepted Answer

Log in to your account, go to "My Bookings," and select "Edit." Changes are free before 24 hours of departure; fees apply after.

Question 8

What payment methods does TravelGH accept?

Accepted Answer

We support Mobile Money (MTN, Vodafone, AirtelTigo), Visa/Mastercard, bank transfers, and PayPal. All transactions are encrypted with SSL.

Question 9

Are there any hidden fees in TravelGH bookings?

Accepted Answer

No surprises! Prices include all taxes and service fees. What you see is what you pay—transparent pricing for Ghana travel.

Question 10

Why do prices fluctuate on TravelGH?

Accepted Answer

Dynamic pricing based on demand, like peak seasons or holidays. Book early for the best deals on popular routes.

Question 11

What is the cancellation policy on TravelGH?

Accepted Answer

Free cancellations within 5 minutes of booking. Full refund minus 10% fee up to 24 hours before departure; partial after. Check terms at checkout.

Question 12

How long does a refund take on TravelGH?

Accepted Answer

Refunds process within 3-5 business days to your original payment method. Track status in your account dashboard.

Question 13

Can I get a refund for no-shows or late arrivals?

Accepted Answer

No-show fees apply (50% of fare). Late arrivals: Contact support immediately for rescheduling options—no automatic refunds.

Question 14

How do I update my profile on TravelGH?

Accepted Answer

Go to "Profile" in your account settings. Update name, phone, or email anytime. Changes reflect on all future bookings.

Question 15

What if I forget my password?

Accepted Answer

Use "Forgot Password" on login. Reset via email/SMS link—secure and instant. Enable 2FA for added protection.

Question 16

Is TravelGH safe for booking trips?

Accepted Answer

Yes! We partner with licensed operators, use PCI-compliant payments, and offer travel insurance options. Your data is protected under GDPR standards.

Question 17

How can I contact TravelGH support?

Accepted Answer

24/7 live chat, email (support@travelgh.com), or call +233-XXX-XXXX. Response time: <5 mins for chat, 1 hour for email.

Question 18

What should I do if my trip is delayed or canceled by the operator?

Accepted Answer

Notify us immediately via app. We'll rebook or refund per policy. Real-time updates via push notifications.

Frequently Asked Questions

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Frequently Asked Questions

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